From Korea With Love
Return & Refund Policy
Last updated: April 2026
Return Window
- —We accept returns within 14 days of the delivery date.
- —Items must be unopened, unused, and in their original packaging.
- —Opened or used products cannot be returned for hygiene reasons.
How to Start a Return
Email hello@fkwl.com with your order number, the item(s) you wish to return, and the reason. We'll respond within 1–2 business days with instructions. Do not ship anything back without prior authorization.
Refunds
Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us at hello@fkwl.com within 48 hours of delivery with photos. We'll ship a replacement at no cost.
Non-Returnable Items
- —Opened or used products
- —Products missing original packaging
- —Gift cards
- —Items marked as final sale
Exchanges
We do not offer direct exchanges. Return the original item (if eligible) and place a new order.
Questions?
Email us at hello@fkwl.com. We respond within 24 hours, Monday–Friday.